Privacy Policy

MERSOLEIL LLC (“MERSOLEIL”, ‘we’, ‘our’, ‘us’) and its group companies respect the privacy rights of its online visitors (‘you’, ‘your’, ‘yours’) and recognize the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by Cybertrust.
If you are under 18, we require that you inform a parent or guardian about MERSOLEIL’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with MERSOLEIL or placing and order with MERSOLEIL.
The following information is provided by MERSOLEIL to enable our online visitors to be fully informed of our Privacy Policies. By visiting MERSOLEIL.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

• What personal information do we collect from you and how?
• Other information we collect through our services
• What about Cookies
• How this information may be used, including anyone it might be shared with
• Opt-in and opt-out provisions
• Job applicants
• How you can access and, if necessary, change the personal information MERSOLEIL maintains
• Safeguarding your personally identifiable data
• Where and how to ask questions or file complaints
• Your consent

Please note that this policy applies to MERSOLEIL and/or its subsidiaries, but not to websites maintained by other companies or organizations to which we link. MERSOLEIL is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy and Terms and Conditions of such other companies or organizations before submitting your details. Furthermore, from time to time MERSOLEIL may employ third party business partners to collect personal information on MERSOLEIL’s behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by MERSOLEIL to comply fully with the MERSOLEIL Privacy Policy as set forth herein.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
MERSOLEIL collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by MERSOLEIL. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. You may also choose to store your credit card details with us. This will only be done with your consent. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

OTHER INFORMATION WE COLLECT THROUGH OUR SERVICES

As a user of our services, we may collect non-personal data about your use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic Data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.

WHAT ABOUT COOKIES?
Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. However, this may prevent us from delivering certain services, particularly personalization of the site.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

MERSOLEIL may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Your personal information may also be checked with credit card verification agencies to prevent fraud and may be shared with other companies in the MERSOLEIL Group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
When you register with MERSOLEIL, you will be offered the opportunity to opt out of our email newsletter and other update services. The information you provide will allow us to alert you to new products, features and enhancements; special offers; upgrade opportunities; contests and events of interest, and may be shared with other companies within the MERSOLEIL Group. No personal data is ever shared with third parties for marketing purposes. From time to time we send offers to selected groups of MERSOLEIL customers on behalf of other businesses; in such instances no personal data is passed to those businesses. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

OPT-IN AND OPT-OUT PROVISION
When you register, we will provide a link to the Privacy Policy and the opportunity to opt-out of the use of your personal data for marketing purposes.
At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any email we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. In particular, you can opt-out from having your personally identifiable information shared with our business partners or MERSOLEIL’s subsidiaries (except as required by law, court order, or as requested by other government or law enforcement authority or as may be required to deliver your purchases). It is not the Company’s current policy to share its customers’ personal details with third parties other than as stated herein.

Should you choose to have your name and personal data removed from our database all together, you can do so by sending an email to contactus@MERSOLEIL.com or by writing to us at:

MERSOLEIL, P.O. Box 273, Bronxville, NY 10708 USA.

HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION MERSOLEIL MAINTAINS
If for any reason you are concerned that the personal information held by MERSOLEIL is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page; your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Service department, may access your personal data from the website using your password and User ID. Information may be changed online within My Account, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you prefer, you may contact us by email at contactus@MERSOLEIL.com and we will amend your personal details.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
If you require further information about our Privacy Policy, please go to the Contact Us section of the web site and send an email to the relevant MERSOLEIL.COM department. If you wish to talk to a MERSOLEIL.COM customer service representative please contact us on:
USA 1 914-602-6180
Calls from outside the USA will be charged at international rates.

YOUR CONSENT
By visiting MERSOLEIL.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.